Returns & Refunds

At Navessio, we want you to be satisfied with your order. This page outlines what you need to know before contacting us about a return, refund, or exchange.

Before You Reach Out

Our standard order processing takes 1–3 business days, and delivery typically requires 7–12 business days depending on your destination. If your order has not yet shipped or arrived within the expected window, please allow for these timeframes before opening a support request.

How to Start a Return or Exchange Request

For any return, refund, or exchange, please email us at derek@navessio.shop with your order number and a description of the issue. Each situation is handled individually, and our team will confirm the applicable steps, any required authorization, and who is responsible for shipping costs based on the specific circumstances of your request.

What to Include in Your Message

  • Your order number
  • A clear description of the issue (wrong item received, damaged on arrival, change of mind, package lost in transit, or request for a different size/color/style)
  • Photos if the item arrived damaged or incorrect

What Happens After You Contact Us

Once we receive your request, our team will review it and respond with next steps. Depending on the situation, you may be asked to provide additional information or to wait for a return authorization before sending anything back. Refund method, timeline, and any applicable deductions or shipping charges will be confirmed during this review. We do not issue refunds or replacements before the relevant details have been verified.

Items Not Listed as Returnable

If a specific product category has restrictions on returns or exchanges, those conditions will be stated on the product page at the time of purchase. If you are unsure whether your item qualifies, contact us before shipping anything back.

Exchanges

Whether a direct exchange for a different size, color, or style is available depends on current stock and the specific item. Our team will confirm availability and the applicable process when you submit your request. We will not reserve replacement stock or guarantee availability until the exchange has been approved.

Contact Us

Navessio
Operated by RENTED OUT LTD
derek@navessio.shop
6 Knightley Gardens, East Kilbride, Glasgow, G75 7DN, United Kingdom
navessio.shop

We typically respond within 1–2 business days.