FAQ

Find quick answers about shopping at Navessio, from choosing the right size to understanding our shipping timeline. If your question isn't covered here, reach out and we'll help you sort it out.

Before You Buy

What types of clothing does Navessio carry?

Navessio offers over 240 pieces focused on occasion and elevated everyday wear. Our main categories include Evening Gowns (midi dresses, sequin dresses, beaded gowns, lace applique styles, one-shoulder and strapless designs), Outerwear Coats (trench coats, faux fur jackets), Two-Piece Sets (suit sets, lounge sets, knit co-ords), and Jumpsuits & Rompers (including wide-leg styles). You can browse all categories from the navigation menu or check Best Sellers and New Arrivals for curated picks.

How do I choose the right size?

Each product page includes a Size Guide with bust, waist, and hip measurements in inches. Because items are measured manually, please allow a tolerance of 0.4–1.2 inches. Always check the specific size chart on the product you're interested in, as dimensions can vary between styles.

What if I'm between sizes?

Many of our gowns and fitted pieces recommend sizing up if you fall between two sizes. The exact fit advice appears in the Size Guide section on each product page, so we suggest reviewing it before adding to your cart.

Where can I see available colors and options for a specific item?

Color and size options are listed directly on each product page. Availability depends on the individual item, so if a color or size you want isn't showing, it may be sold out for that particular piece.

Shipping & Delivery

Which countries does Navessio ship to?

We currently serve customers in the United States and Europe.

How long does it take to process and ship my order?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–12 business days. These are estimates, not guarantees, and actual times may vary based on your location and carrier conditions.

Can I update my shipping address after placing an order?

If you notice an error in your delivery address, please email us as soon as possible at derek@navessio.shop with your order number and the corrected address. We'll do our best to update it before your order ships, but once a package is dispatched, changes may not be possible.

After Your Purchase

What should I do if my order hasn't arrived?

If it's been more than 12 business days since your order shipped and you haven't received it, contact us at derek@navessio.shop with your order number and the email address used at checkout. We'll look into it and guide you through the next steps.

How do I request a return or exchange?

For questions about returns or exchanges, please email derek@navessio.shop with your order number and a brief description of the issue. Our team will review your request and let you know the applicable options.

Still Need Help?

The fastest way to reach us is by email at derek@navessio.shop. When contacting us about an order, please include your order number, the email address used at checkout, and a short description of your question so we can assist you efficiently.